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Policies

To ensure a smooth experience, you will receive a welcome form via text along with your appointment confirmation. If you haven’t filled it out yet, please arrive 5-10 minutes before your appointment time to complete it in the salon.

If you have any health conditions, allergies, injuries, or are pregnant, please let us know at the time of booking, as some treatments may not be suitable for individuals with specific conditions.

Timeliness and Consideration:

Out of respect for all clients, we complete treatments as scheduled. We strongly encourage you to arrive early, as late arrivals may result in a shorter treatment time.

Pricing and Services:

We reserve the right to update treatment, product, and service pricing without prior notice. Please note that prices may vary depending on individual needs, the program chosen, or the service/product selected.

If you purchase a product in the salon and find it faulty, or if you're unsatisfied with a service, we may offer an exchange or refund at our discretion. Please contact the salon within 72 hours of your service to resolve any issues.

Change of Mind:

We do not offer refunds for a change of mind. However, if you are dissatisfied with the service provided, we are happy to make adjustments within three days of your appointment. To ensure we can accurately assess and correct any concerns, we ask that you return to the salon for an inspection of the service. We will make every effort to resolve the issue to your satisfaction, which may include rescheduling with the therapist who performed the original treatment.

Please note that this policy applies only to services that have been performed, not to products purchased in the salon. Adjustments will be based on the nature of the concern and are at the discretion of the salon management.

Gift Cards:

Gift cards are non-refundable and cannot be exchanged for cash.

Cancellation and No-Show Policy:

When you book an appointment with us, we reserve that time exclusively for you. Late cancellations or no-shows result in missed opportunities for other clients and disrupt our business.

To protect both you and The House of Beauty, we require card details at the time of booking through our secure online system. Your card will not be charged unless you are paying a deposit, there is a late cancellation or no-show.

Please notify us at least 24 hours in advance if you need to reschedule or cancel. Confirmation reminders are sent the day before your appointment.

Cancellations made within 24 hours will incur a fee of 50% of the treatment value.
No-Shows (failure to show up for your appointment or contact us) will incur a fee of 100% of the treatment value.

These fees will be charged to the card on file. We understand that unforeseen circumstances may arise, and consideration will be given in those cases.

By booking an appointment, you agree to our cancellation and no-show policy.

Accessibility:

If you are bringing children in a pram or have mobility concerns, please let us know. We have one downstairs, easily accessible treatment room.

Payment Policy:

We accept payments via Eftpos, Visa, MasterCard, and cash. Unfortunately, we do not accept bank cheques or American Express. Payment for services must be made on the day of treatment.

If payment is not received on the day of your treatment, or if you leave the salon without informing the therapist, your future appointments will be canceled, and you will be banned from the salon. In such cases, The House of Beauty reserves the right to pursue legal action.

If you have any questions, please don’t hesitate to contact us at 6393 3222.

Client Care and Safety Policy:

At The House of Beauty, we are committed to providing the highest standards of care. While we take every precaution to ensure a safe experience, it’s important to understand that all clients, whether it’s their first or hundredth appointment, may still experience an adverse reaction or sensitivity to certain products or treatments. Reactions can occur when the body’s immune system or skin has an adverse response to a product, ingredient, or chemical used during the treatment. These reactions may present as irritation, allergic reactions, or sensitivity, depending on individual tolerance. Common reactions may include eye or skin itchiness, redness, swelling, discomfort, or, in rare cases, scarring, bruising, allergic reactions, or changes in pigmentation. While such reactions are not always common and most treatments are generally safe when performed by qualified professionals using the appropriate products and techniques, individual skin types and sensitivities can lead to unexpected outcomes.

Despite our careful approach, it is important to note that reactions and sensitivities are beyond our control. Our team members are not medical professionals and cannot provide medical advice. Should you experience an adverse reaction, we strongly encourage you to seek immediate medical attention. Please notify us of any adverse reactions, so we can provide you with a Material Safety Data Sheet (MSDS) for the ingredients used in your treatment, which can be shared with your healthcare provider for further guidance.

As adverse reactions cannot always be predicted without a patch test, we highly recommend undergoing a patch test, which must be done at least 48 hours prior to your scheduled treatment. If you choose not to have a patch test, you assume full responsibility for any potential adverse effects or sensitivities that may arise. Patch tests are an essential step in identifying potential allergies, and by declining them, you accept the risks associated with the treatment.

It is your responsibility to inform us if you have previously experienced an adverse reaction to any treatments. Our team reserves the right to refuse a treatment based on your medical history to ensure both your safety and the best possible outcome.

Please note that we do not offer refunds for treatments due to potential adverse reactions or sensitivities. Your safety and satisfaction are our top priority.

We manage your information in accordance with the requirements of the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

By accessing this Site, or by making a booking with us, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

The Privacy Policy applies only to information collected through this Site and does not correlate with information received through any other medium.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.thehouseofbeautylaunceston.com, unless otherwise defined in this Privacy Policy.

Information Collection and Use: The information that we collect will be used to contact or identify you.

The House of Beauty collects personally identifiable information about you, being: 1 your name; 2 your contact information including email address; 3 payment details; and 4 medical information including but not limited to allergies and current medications.

We primarily collect your information in order to be able to service your requirements to the best of our ability. We will collect, hold and use your personal information for the following reasons:

1 assist us in providing services to you; 2 contact you or respond to your queries; 3 book in appointments; 4 confirm and reschedule appointments; 5 send SMS confirmations; 6 tailor your experience of the Site and our communications to you; 7 to advertise our services and the Site; 8 for our internal administrative, marketing and planning requirements; 9 to compile and report statistics, with all the relevant personal and/or proprietary information de-identified prior to the completion of such statistics; and 10 for purposes that are expressly permitted under any agreement with you.

Security: We will take all reasonable steps to protect the information we hold about you from unauthorised access, use and disclosure, however we cannot guarantee that our systems and stored data will be completely free from third party interception or are free from corruption.

Although we use a secure platform some parts of this site may not be protected by any form of encryption to protect information you send from your computer to us over the internet. Further, no method of transmission over the internet, or method of electronic storage, is 100% secure. In light of this, we cannot ensure or warrant, and do not warrant, the security or privacy of your personal information, including payment and account details. You transmit this information at your own risk.

If you use our Site to link to another site we encourage you to view their terms and conditions of use, privacy policies and security statements before disclosing any of your personal information on those sites.

It is your responsibility to advise us of any changes to your personal information to ensure we can keep our records accurate and up to date. If you wish to access the information we hold about you, or make a request to have your details changed, please email info@thehouseofbeautylaunceston.com

If you don’t want us to use your personal information in a particular manner, or at all, let us know. We’ll do our best to observe it, subject to our obligations at law. If you have objections to the Privacy Policy, you should not access or use the Site.

Changes to This Privacy Policy: We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Min Enterprises (TAS) PTY LTD trading as The House of Beauty Launceston | 77 659 376 664

Registered address: 56 Tamar Street, Launceston, Tas, 7250

info@thehouseofbeautylauncestom.com

Phone: (03) 6393 3222

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